1、What's the return conditions?

To avoid any delay or denial of processing your return request, please verify that your product for return satisfies all of our following inspection criteria (the "Inspection Criteria").
The product for return must be:

1. In the original manufacturers packaging, and shipped securely;

2. Complete with all the accessories, documentations, and standard certification labels originally;

3. Free of any man made alterations including, but not limited to dismantled, mishandled, improperly used or defaced, abuse firmware upgrade without the authorized technician's guidance, etc;

4. Free from man made damages of any type, including, but not limited to dents, scratches, cracks, abuse, defacement, etc;
For your own benefit, we recommend that you use a traceable carrier that can provide you with the delivery confirmation to ship your product for refund back to the location instructed in the RMA authorization. UMIDIGI shall not be responsible for any loss or damage to the product for refund caused in transit.

2、How to make a full refund?

You need make an agreement with UMIDIGI customer service before application full refund. To avoid any delay or denial of processing your refund request, please verify that your product for refund satisfies all of our following request:

1.If the product did not meet your expectations, you can request for refund within 7 days from the date of delivery, but you need responsible for freight borne.

2.If the product is defective (not manmade defective) when you receive it within 15 days from the date of delivery, you can return to UMIDIGI and get a full refund. UMIDIGI is responsible for the shipping fees.

3、Where is the refund?

The money will be refunded to the original payment account. It usually takes 3-5 business days for the money to become available in your account.

4、How can I cancel the refund?

If you rethink and want to keep your canceld order, however, we don't support cancel the refund. You can order it again in our online store if it possible for you.

5、How can I return the product?

Step 1: Contact us through online chat or mailbox umidigi.office@umidigi.com to obtain RAM Request Form.

Step 2: Fill out the RMA (Return Merchandise Authorization) request form and re-mail to us.

Step 3: Pack the items and ship them.

Step 4: Provide the tracking number to us to follow it.