General Questions

Asked Questions

Touch screen

What should I do if the side buttons on my phone malfunction? Open the touch screen of the phone to report points and detect the touch position? What should I do if the touch screen is not sensitive?
System Application

How to reset the phone to factory settings if you forget the lock screen password? Check for updated software About the system
General Questions

What should I do if I can't start the flashlight by long pressing the volume down button when the screen is turned off? What should I do if the screen recording quality is blurry? What should I do if the screen recording cannot capture the other person's voice during a video call? What should I do if the navigation software is not allowed/cannot be positioned?
Third-party apps

What should I do if a third-party large-scale gaming app device heats up? How to deal with blurry video calls on third-party communication apps? What should I do if the third-party communication app prompts video/voice call that the network is poor? Unable to view images/videos in third-party apps. What should I do? What should I do if there is a lag when using a third-party app?
Notification Bar

What should I do if the status bar icons are not fully displayed? What should I do if the VOLTE identifier is not displayed in the status bar? What should I do if the software does not display floating messages? What should I do if there is no notification or message from the software?
Crash

What should I do if the device is automatically turned on? What should I do if the device is automatically shut down or does not turn on at low temperature? What should I do if the device is automatically shut down/restart? What should I do if the device crash/black screen? What should I do if the device is stuck/slow? What should I do if the software flickering?
Unlock

What should I do if I forget my lock screen password? Fingerprint unlock prompt: The administrator has locked the device. What should I do? What should I do if the facial input fails? What should I do if fingerprint input fails? What should I do if facial unlocking fails? What should I do if fingerprint unlocking fails?
Desktop

What should I do if the device displays an incorrect date and time? What should I do if a humanoid/question mark icon appears on the right side of the navigation key? What should I do if the desktop software icon disappears?
Sound

What should I do if the other party answers/hangs up the phone and the device doesn't vibrate when dialing? What if the device has no sound? What should I do if the vibration function of the equipment fails?
Camera

What should I do if there is white fog in the photos taken? How to retrieve deleted images from an album? What if the camera cannot be used?
Online store

Shop TEMU LINIO Lazada eBay Jumia Amazon stores AliExpress stores
Power consumption

"What should I do if the video prompts" high temperature "?" What should I do if the screen appears "" "" too high "single -frame reminder?" What should I do if the device is heated during video call? What should I do if I use a map or navigation software? What should I do if I use APP to power quickly? What should I do if the equipment is heated? What should I do if I use the data network to be electricity when I get on the Internet?
Charge

What should I do if wireless charging cannot be charged? What should I do if the device is charged at 90%? What should I do if the screen pops up abnormally when charging? What should I do if the device is heated during charging? What should I do if the equipment is slow? What should I do if the equipment cannot be charged?
Connect

What should I do if the device cannot connect to the computer? What should I do if I am unable to connect or search for Bluetooth devices? What should I do if I fail to use NFC function? What should I do if there is noise when playing sound through Bluetooth devices? What should I do if I turn on my personal hotspot and other devices cannot connect?
Call

Can't record during the call? What if there is no ringtone on the incoming call? What should I do if there is an echo during a call? What if the phone doesn't come in? What if I can't make a call? What should I do if the call automatically hangs up? What should I do if there is noise or low volume during a call?
Network issues

How to set and add new APN parameters on the phone? How to check the APN parameters of the carrier on the mobile phone? What should I do if I can't use the data network during a call? What should I do if there is no signal after installing the SIM card, I can't make calls, I can't use the mobile network, and I can't send text messages? What should I do if the SIM card is not recognized after I install it? What should I do if I am unable to access the internet using a data network? What should I do if the device signal is not good? What should I do if the WiFi connection speed is slow? What should I do if my WiFi signal is weak? What if I can connect to WiFi but can't connect to the internet? What should I do if my device cannot connect to WiFi?
Technical support

Uwatch problem About the factory reset Useful skills Set up your new phone
Warranty/Repair

Repair Return Warranty
Orders

Activity consultation Product consultation Payment issues Invoice service Change my order Refund & Return Shipment
Account/ Suggestions

Balance Points Account questions

Detailed answer

It is recommended that you refer to the following methods:
1. Confirm whether to use a third -party film. Some films contain glue. If the glue flow into the keys gap during the film process, it will cause abnormal key function.
2. Confirm whether the protective gram is stuck, and remove the protective case to check.